Privacy Policy

General information

ARFF is committed is committed to compliance with the National Privacy Principles (NPP’s) enacted in the Privacy Act 1988, in the collection, use, disclosure and management of personal information you give us. This privacy policy explains how we collect and use customer’s personal information, the security precautions we take, how customers can access their personal information and how customer’s can complain if they are of the view that their privacy has been breached. By using this website, customers acknowledge that they have received notice of this policy.

In accordance with the NPP’s, the Customer has a right to access its personal information held by ARFF. If the Customer wishes to obtain access to its personal information held by the company or would like to have more information about the way that our company manages the customer’s personal information, please contact info@arff.com

Personal information

    The following personal information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

    Personal information ARFF collects includes, but is not limited to, your name, address, email addresses and other contact detail

    If you provide information about another person then you are responsible for making that individual aware that you have disclosed their personal information and that ARFF can use their information as set out in this policy. Please refer them to this policy.

    Any personal information is provided to ARFF of your own volition and will only be used by the company in accordance with this policy.

    You may choose not to provide your personal information. If you choose not to give the personal information requested, ARFF may not be able to provide products, utilise the services of ARFF or complete any transaction.

Use of personal information

    The personal information you provide may be used for the following purposes:

  • To allow ARFF to verify your identity to create orders, access and view orders and to create and maintain an account in your name.
  • To process any purchase or payment or to recover any payment due (this includes establishing and maintaining necessary accounts, records and/or billing systems);
  • To allow company staff to communicate with you regarding customer feedback provided, including problem identification and rectification purposes
  • For statistical analysis and marketing purposes. You will not be sent marketing material unless you opt in to that service. You are entitled to opt out at any time

Disclosure of personal information to third parties

    You acknowledge and agree that the information you provide ARFF may be passed on to third parties. This transfer of information will only occur when it is necessary for the purpose of completing a transaction and performing ARFF's services, to meet regolatory reporting, insurance and compliance requirements; and for internal accounting and administration or in recovery processes. These companies may not have policies protecting the privacy of personal information. ARFF will always take steps to ensure that your information is used by third parties in accordance with our privacy policy. We will not otherwise disclose your personal information to an agent or other party without your consent.

Website Cookies

    When you visit this website, ARFF may collect certain data that does not identify you. You consent to ARFF using “cookies” which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies by opting out in the browser, but some portions of the site may not function correctly if you do so.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at info@arff.com.au